Customer Assistance

You can place your order in one of four ways. The preferred way is through our web site. Simply add the items you want to your shopping cart and then follow our checkout procedure. This is the easiest way and allows you to use gift certificates and take advantage of our other special offers.

Alternatively, you can fax your order to us at 1-519-576-2476. We recommend that you create your order online using our regular forms. Then, instead of checking out online, simply print it and fax it to us.

If you prefer to phone in your order, you may do so by calling one of our customer service representatives at 1-800-267-0805, extention 22. All of our Customer Care Representatives are trained to assist you with and confirm the details of your order, including the products that you are purchasing, their price, the quantity of each, and all the important shipping and delivery details.

Finally, you may mail in your order. Our mailing address is:

Epicurean Foods International
300 Mill Street, Unit #9
Kitchener, ON N2M 5G8

Yes, you can! Click here for details.

When you place your order online, you will immediately receive an email thanking you for your order and a six-digit order confirmation number. Your order is transmitted directly to our secure servers, where it is processed by our dedicated sales associates during normal business hours (Monday through Friday from 8:00 a.m. to 5:30 p.m.) Should you not receive this confirmation email, your order probably has not been properly received and processed. In this unlikely event, please contact us by email (info@epicureanfoods.com) or by telephone at 1-800-267-0805, extension 21.

All orders received via fax or mail are confirmed by email, telephone or return fax.

If there are any problems with the fulfillment of your order, one of our Associates will contact you by telephone or email, advise you of the problem and (hopefully!) have a fully acceptable solution.

If an item is temporarily out of stock, we normally will advise you of it by posting an "Out-of-Stock" indicator directly on our website. However, if you place an order for an item for which we are temporarily out of stock, we will contact you by email or telephone. You will have the option to back-order, substitute or cancel the item at that time.

All orders shipped within Canada are subject to GST according to the laws of Canada, and all orders shipped within Ontario are subject to PST according to the laws of Ontario. (For the most part, food items are not taxed, gifts and chocolates are taxable, and shipping charges are taxable.)

All orders shipped within the 48 contiguous United States are not taxable.

We attempt to ship your order as quickly as possible. Normally, customer orders are shipped within 24 - 48 hours of receiving them. However, at certain peak times of the year (especially during October, November and December) this timeframe is sometimes difficult to maintain and your order may take 3 - 5 days to be fulfilled. We ask for your patience and understanding during this very busy time!

If you need your order to be sent faster than this, please feel free to contact our Order Desk at 1-800-267-0805, extension 22 and one of our Customer Care Representatives will attempt to help you in whatever way they can. We know how important it is for you to know when your order will arrive!

We accept VISA and MasterCard credit cards. If you would prefer to pay by certified check or money order, you may phone, fax, or mail in your order. However, in this case, we will not process your under until the funds have cleared.

Alternatively, you may establish credit with us, and then bill your orders to your account. Please call one of our Customer Care Representatives to establish an account with us.

We accept VISA and MasterCard credit cards.

If you pay by credit card, we will fax you a credit card authorization form that you must sign and fax back to us before we charge your credit card and ship your order. Once we have received this form back from you, we will process your payment and complete your order. If there is a problem obtaining this authorization, we will contact you by telephone or email to advise you of the problem and find a satisfactory solution.