Customer Assistance
Products and Packaging
How many gourmet foods do you offer?
We produce and distribute just over 500 of our own gourmet foods and specialty foods.
Do you produce all these gourmet foods?
While we do distribute other companies' products, over 550 of the gourmet foods available on our site are produced by us. We've developed all of the packaging, labeling and taste profiles. They are our own, exclusive formulations that we've developed since we started our business in 1993.
Where do you produce your gourmet foods?
We operate our business from an 8,000 square foot, "state-of-the-art" gourmet food manufacturing facility in Kitchener, ON, Canada.
Where can I buy your gourmet foods?
When we started our company in 1993, we knew that we wanted to offer our gourmet foods exclusively to gourmet shops, gift shops and gift basket packers. We started with the specialty retailers near our town and it's just grown from there! We now deal with over 3,000 stores in all 13 provinces & territories in Canada and all 48 contiguous United States. Our customer base has grown from gourmet, gift and basket shops to include cataloguers, mail order companies, home party companies, online retail stores, department stores, wineries, fruit markets and delicatessens, among others.
Ask for our products by name, or
email us and we will contact your local store personally.
Or you can always order directly from us online through our web site.
Are your products natural?
Different people have different ideas about what is "natural" and what is not! Not all, but an overwhelming percentage of our products are free of chemicals, herbicides, pesticides, additives, fillers, emulsifiers and preservatives. Wherever possible, we've developed specialty gourmet food items that have "clean" ingredient lists.
Are your products kosher?
Although our products are definitely "gourmet" and many are "natural" (by any definition), they are not kosher.
Do you "private label" your foods?
Yes, we private label our foods. We are very familiar with many of the food labeling requirements in both Canada and America. If "private labeling" is of interest, you should contact one of our Customer Care Associates at 1-800-267-0805, extension 22 to discuss the possibilities further. However, please be advised that the minimum quantities (and funds!) required to develop a "private label" can be quite large.
Who designs all of your labels?
We do - we develop all the concepts and themes and work with local graphic artists to bring them to life! (We get the most wonderful comments and compliments on our packaging from our customers all over North America). However, we've simply responded to what they've told us they want. Some of our gourmet foods have a "fun & funky" look, while others are "elegant and upscale". We have gourmet foods with a "country" look and others have an "urban" look. Some appeal to a younger market, while others are targeted at an older audience and / or demographic. We have something for almost everyone and every market!
What is a Master Case?
A Master Case is simply a large case of several smaller cases of the same item.
Many products are packed in cases of 6 - 18 units. When several of these smaller cases are packed together, we call it a Master Case. At Epicurean Foods, you get even larger savings every day when you buy a Master Case!
We give you the flexibility to buy "by the case" or "by the master case". It's just another way to show how we really are "Dedicated to the Independent Retailer"!
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Order securely online or call us toll free at 1-800-267-0805 (8:00 to 5:30 E.S.T. Monday to Friday)
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How many gourmet foods do you offer?
